Return and Exchange Policy
Thank you for shopping at The Pixel Fashion. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our Return and Exchange Policy below.
1. Returns
You have 15 days to return an item from the date you received it. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. Your item must also be in the original packaging with all tags attached. Return requests needs to be raised via mail with your order number and the reason for the return. Mail ID : support@thepixelfashion.com Whatsapp : 03334259294 With the above mail id or whatsapp number you can raise the return request. Replies will be done within 1-2 business days. Sundays will be holiday for exchange/return related queries.
2. Exchanges
If you would like to exchange an item for a different size, please return your item following the instructions above and we will reship the items once we received your order and quality checks are made. Reshipping of items will take 2-3 days after receiving the order in our warehouse.
3. Non-Returnable Items
Certain types of items cannot be returned, such as personalized or customized products. Additionally, gift cards and clearance sale items are non-returnable.
4. Shipping
You will be responsible for paying for your own shipping costs for returning your item if your location is not available with our shipping providers. For available areas we will initiate the return request with 3 days after we received the request from your end.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@thepixelfashion.com with details of the product and the defect. We will work with you to resolve the issue as quickly as possible. We will reship the product with 3 days on hearing your request.
6. How to Initiate a Return
To initiate a return, please contact us at support@the pixelfashion.com to obtain a return authorization. Please include your order number and reason for the return in your email. Once your return is authorized, you will receive further instructions on how to proceed with the return.
7. Contact Us
If you have any questions or concerns about our Return and Exchange Policy, please contact us at support@thepixelfashion.com. By making a purchase from The Pixel Fashion Clothing Brand, you agree to abide by the terms of this Return and Exchange Policy.